FAQ

POKER4ACES FAQ

INSTALLATION

I’m new to the game, how does the free software work?
Answer: To start, you must first download our Free Software to run on your computer. After installation simply double click on the icon made during installation. This will launch the Poker Software and take you to the easy to use registration screen. As always, it is free to register. Once you have completed registration you are ready to start playing.
What minimum system requirements are required to play?

Answer: The minimum requirements: Pentium II 500 or better, 64 MB memory or better, sound card, SVGA screen capable of True colour. The poker software works with Windows 2000/ XP/ Vista/ Windows 7/ Windows 8 / Windows 10 on 32 and 64 bit platforms. Any improvements on this system requirement will further enhance your gaming experience.

ONLINE SECURITY, SAFETY AND PRIVACY

2.1 How safe is my credit card if I provide you my details?
Answer: All transactions at Poker4Aces requires your credit card. All card transactions must be verified with the user inputting the account number and associated password. All transactions are secured with the highest available encryption to ensure transactions can never be intercepted. Personal details including Credit Card details are never disclosed to external companies.
2.2. Will my details be stolen if I provide Credit Card information over the internet?
Answer: No, all of our transactions are secured by the most sophisticated encryption available. Data can only be decrypted but your computer and our servers.
2.3 Is my account number and password safe when using Poker4Aces?
Answer: Yes! Our customers are the most important part of the site so we aim to ensure your security. This is done by securing all transactions with 128-bit AES encryption. This means all traffic transmitted over the internet can only be seen by you and our servers. Your account number is unique and your password, which you provide, can only be accessed by you.
2.4 Can I use a credit card that is not in my name?
Answer: This is not allowed. We wish to protect and ensure everyone’s money stays safe and therefore only allow credit cards that you personally own can be used.

SUPPORT

 

How to I access technical assistance?
Answer: Poker4Aces is contactable 24-hours a day, 7 days a week. We provide a number and email address through which you can access help for all questions or technical enquires. That number is 0712-2766788.
If I cannot find the answer to a question in the FAQ, who should I contact?
Answer: The email address provided for support is the best option. Further, you can fill in the contact form for us to get back to you. We can also be contacted by phone on 0712-2766788.

 

GAMEPLAY

 

What will happen in the event my internet connection is lost when on a gaming server?
Answer: If a bet has been placed on the gaming server before the connection is lost, the bet will be recorded. Once you reconnect to the server, the result of the round will be displayed. If the server did not receive a bet, the result of your previous bet will be displayed or the server will ask you to complete the unfinished bet.
Why do the cards not properly flip during the course of a hand?
Answer: This error may occur if the internet connection is slow or poor. The gaming server will hold the bet until can be resolved.
How can I view my gaming history, including what cards I have been dealt?
Answer: All this information can be viewed in you game history, this is located in the Cashier tab. To access this, click “My Details” then “Play History”. This will detail all your history from the date you signed up to Poker4Aces.
If the game freezes while a hand is in play, what will happen?
Answer: This issue can occur when the internet connection drops out or the speed deteriorates. To fix this issue, close the table and re-join. All your chips at the table will be returned to your account without detriment.

 

24/7 SUPPORT CONTACT DETAILS

Email Support for all help enquires:
support@poker4aces.com
Phone Contact:
Tel: 0712-2766788
Your enjoyment is important to us and we aim to answer you concerns promptly. Our aim is to provide feedback within 48 hours. Our support service can provide you with technical advice for any issues not covered in the FAQ. Our friendly staff will be able assist you with an issues and will not stop until that issue is solved.
In order for us to solve your issue, please have your Game ID and Account number ready to quote. To find these details, look in the top right of the Poker gaming client software.
For non-urgent issues, please fill out our contact form found on the “Contact Us” page.
Enjoy your time as you seek to ‘Ace Your Game’!