Refund Policy

In the case of making a redemption:

-It is mandatory to conduct a mobile verification
-Users can request one redemption per day. The minimum amount for a redemption to be processed is Rs.100.
-The amount you choose to redeem will by instantaneously deducted from the account you hold on Poker4Aces.
-Redemption above INR 10000 will be suspect to TDS as applicable by the Govt. of India. For this, any redemption of this amount or above, PAN Card becomes mandatory.
-In the case of a redemption being requested where all the criteria’s have not been duly fulfilled, we shall process the redemption based on your history with us. Otherwise, a security check shall be required before the process is initiated and all applicable charges shall be borne by the customer.
-Redemption cannot be claimed for the chips that have been used while playing or have already been redeemed.
-Redemption is only applicable for the balance on the number of chips which are currently available in your account.
The balance number of chips and all transactions made can be viewed in the Account Balance section in the “My Account” menu option.
For further queries, please write to support@poker4aces.com

This privacy policy forms a part of the Terms of Use.
We, at Poker4Aces.com, always attempt to offer you a safe and protected environment to play. Your privacy is of utmost important to us and we do our level best to ensure that any information provided by you to Poker4Aces is stringently protected and all the rules of this Privacy Policy will be adhered to. Poker4Aces.Com shall not provide, distribute, trade, sell or rent your name, e-mail address or other personal information provided on this site to any third party or information related to your usage of the Website, except as provided in this Privacy Policy.Information Gathered
If you wish to avail the facilities available on www.Poker4Aces.Com, you may have to provide certain information to us including your Username, Password, and a Valid Email address. Additionally, for those of you who wish to participate in any of the paid tournaments/games/competitions organized by Poker4Aces.Com, the information that needs to be collected includes Name, Date of Birth, Telephone number, Postal/Contact address, PAN number (as applicable). When you visit www.Poker4Aces.Com, it is possible that certain information may also be automatically collected and stored, including the IP address of your computer, browser type and language, the date and the time during which you have accessed the site, the address of the website which you may have used to link to www.Poker4Aces.Com. When you visit www.Poker4Aces.Com, cookies may be left on your computer. A cookie is a small text file that uniquely identifies your browser. The cookies assigned by the servers of Poker4Aces.Com may be used to personalize your experience on www.Poker4Aces.Com. Moreover, cookies may also be used for authentication, game management, and security purposes. Cookies may also be assigned by the advertisers of Poker4Aces.Com when you click on any of the advertisements which may be displayed on www.Poker4Aces.Com in which case such cookies are controlled by these advertisers and not Poker4Aces.Com.

How does ‘poker4aces.com’ Use the Collected Information?
When you register your email address with Poker4Aces.Com, you agree to receive email communication from Poker4Aces.Com, entities specifically authorized by Poker4Aces.Com and other users. You are also hereby agreeing and acknowledging that when you use our referral program for referring someone, Poker4Aces.Com will send emails to that person on your behalf and the email headers will carry your email address as the address from which such emails are sent. Poker4Aces.Com may also use software applications for website traffic analysis and to gather statistics, used for advertising and for determining the efficacy and popularity of Poker4Aces.Com among others. The data which is transmitted over the Internet is intrinsically exposed to security risks or threats. For instance, information transmitted via chat or email can be compromised and used by others. Therefore, Poker4Aces.Com cannot guarantee any security for such information. When you register with Poker4Aces.Com, your account is protected by means of login information which includes a username and a password that is known only to you. Therefore, you are responsible for maintaining the confidentiality of your login information including your username and password. Poker4Aces.Com is not accountable for any activity which is undertaken when your password is used. We suggest you to not disclose your password to anyone. If you become aware of or suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify Poker4Aces.Com.

Poker4Aces.Com may contain links to other websites. Such websites are governed by their own privacy policies and Poker4Aces.Com does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such websites when you follow a link outside www.Poker4Aces.Com. Poker4Aces.Com has a policy of not sharing any personally identifiable information with anyone other than entities specifically authorized by Poker4Aces.Com which may include advertisers and sponsors of Poker4Aces.Com. However, Poker4Aces.Com may use your name, Login ID and the state from where you are participating when announcing the results of any contests run on the Website. Such contests are further governed by the Terms and Conditions which shall be available on the website as and when such a contest is run on the website. Poker4Aces.Com conducts periodic analysis and survey of the traffic to Poker4Aces.Com for market research and advertising purposes. Poker4Aces.Com reserves the right to share your registration information with Poker4Aces.Com appointed market research and advertising companies or firms from time to time for the said purposes. Poker4Aces.Com may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services. Additionally, Poker4Aces.Com may share personally identifiable information if sharing of such information is necessary to comply with legal processes or governmental request, or to enforce the Terms of Use and this Privacy Policy, or for prevention of fraud, or for issues involving information security, or to protect your rights or the rights of Poker4Aces.Com or the rights of the general public.

Mergers And Other Events Requiring Transfer
If we should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of our assets, or transfer substantially all or part of our relevant assets to a third party; we are entitled to share the Personal Information and all other information you have provided through the Services to potential and subsequent business and merger partners.

Protection of Children
The Services are not intended for or directed at persons under the age of eighteen (18). Any person who informs us that his age is eighteen (18) years or above, it is our policy to uncover the services which may require us to access and verify the person’s Personal Information. If we become aware that a minor has attempted to or has submitted personal information via the Services, We will not accept this information and will take steps to remove such information from our records in a secure manner.

By using our website, it is understood that you have given your consent to the collection and use of this information by Poker4Aces.Com and its partners and affiliates. In order to play real money games, you will be required to send money to and receive money from us. We may use third-party electronic payment processors and/or financial institutions (‘ESPs’) to process such financial transactions. By accepting this Privacy Policy, You expressly consent to Personal Information necessary for the processing of transactions being shared with ESPs. We take steps to ensure that our arrangements with ESPs protect your privacy. We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify Your use of the Services and Your financial transactions for potential breach of Our Terms and Conditions of Use and of applicable law. By using our website, you authorize Us, Our staff, agents and suppliers to use Your Personal Information and to disclose Your Personal Information to third parties for the purposes of validating the information you provide to us. By filling your mobile number on our site, you are giving NEWGEN INTERNATIONAL CORP. N.I.C SRL the right to contact you by Call/SMS to provide you information on all promotional activity/events conducted by Poker4Aces.Com and its partners. Your mobile number will not be used for any third party communication whatsoever.

How to buy chips

Purchasing chips on poker4aces.com is a very easy process. You just have to follow the following steps

Log into your poker4aces account.Click on “My Account” option in the toolbar. Click on “buy chips” option.
Once the popup box loads enter the amount of chips you want to purchase.
Select the payment method (Credit Card / Debit Card / Netbanking ).Click on “Buy Chips”.
You will be redirected to the payment gateway site.Complete the transaction on the payment gateway site.
After the transaction is successfull you will get a popup displaying the status and details of your transaction.
Click on start playing button once you complete the transaction. You can immediately see the account balance updated in your account.
You shall also receive an sms on your registered mobile number indicating the amount of the transaction and confirming the success of the transaction alongwith the transaction reference number.
How to Redeem / Withdraw Chips

Our members can withdraw their chips in a fast and simple process.

Login to your account.Enter the bank account details required in the “Edit bank information” in the “My Account”section.Click on update after filling the details.Click on redeem chips in the toolbar.
A popup window will appear.Enter the amount you want to redeem.Please check that the amount you enter is available for withdrawal in your account balance.
Enter the bank you want to redeem through.Then press the redeem button.
Note: You will receive an email when we have deposited the amount in your bank account.
Usually it will take 2-3 working days for the amount to be deposited in your bank account but however the time period can expand but only in exceptional circumstances.

TDS & TAX Deduction
According to the rules of Government of India there will be a TDS or TAX deduction of 30% on every withdrawal of Rs. 10000 and above.